FAQ

General
According to your plan choice, there are all the ingredients*, 3 recipe cards of 3 meals, some materials to help in the preparation and cooking, and more... (*except salt, pepper and oil)
We send recipes of the week to your email address every Monday. Your subscription will be renewed on Friday, 12:30. You can postpone your delivery or pause your subscription before Friday, 12:30.
Even if you don't know how to cook; you can prepare your meal with the help of our practical recipes, which are explained with step by step visuals. You'll learn new techniques every week and you'll soon witness how your knowledge of cooking is developing.
We preportion and package all the ingredients for the recipes. If you purchase all ingredients from grocery stroes individually, your basket amount will be higher than a weekly Taze Şef meal kit.
Your subscription will be automatically renewed every week on Friday at 12:30 and your registered credit card will be charged unless you pause your subscription.
You can contact us via "Live Support" (on the bottom right corner), by calling (0216) 574 5 574 or by mailing us destek@tazesef.com
In the delivery information phase, if you share your friend's address and contact information with us, Taze Şef meal kit will be delivered to your friend.
Please provide your request via info@tazesef.com for your + 20 meal kit orders.
All the materials we use in packaging are in accordance with food packaging regulations and are recyclable. You can use the recycle bins in your neighborhood with peace of mind. You can reuse the insulating materials and the ice packs. You can convert the box to a "Cat House" by cutting off the marked places on Taze Şef box and placing the insulating material into it. We ask you to provide a warm home for cats with the "Cat House" where you can put it in a convenient place on your street.
Account
We send recipes of the week to your email address every Monday. Your subscription will be renewed on Friday, 12:30. You can postpone your delivery or pause your subscription before Friday, 12:30.
After you login to www.tazesef.com, you can access your delivery by pressing the "Bir Hafta Ertele" button to skip the week, in Subscription page of My Account. Meal kit fee for the week you postponed will not be charged to your credit card. (This will apply to your next week's delivery if you do this every Friday before 12:30. If you skip the week after Friday 12:30, the next week's meal kit will be delivered to you, the following week's meal kit will not be delivered and the fee will not be charged to your credit card.)
Login to tazesef.com. Go to My Account, Subscription and click "Aboneliği İptal Et" button.
To apply changes on the delivery date and address, you can write us via Live Support or contact us at 0216 5745574.
We are working with Wirecard Payment and Electronic Money Services Inc. as payment infrastructure provider. For detailed information about Wirecard, which is licensed by the BDDK and has a security standard, PCI DSS Level 1, you can visit www.wirecard.com.tr
When you start a subscription, your credit card will be charged for your first meal kit. In the ongoing weeks, the package amount will be charged to your credit card every Friday at 12:30. (Unless you pause your subscription or postpone your delivery)
Login to tazesef.com. Go to My Account, Account and Edit Account.
Login to tazesef.com. Go to My Account and Orders.
Delivery
For sure. It's FREE.
For now, we are delivering only in Istanbul.
Anatolian Side; we are delivering to all the addresses except Adalar & Şile.
European Side; we are delivering to Beşiktaş, Beyoğlu, Şişli, Kağıthane, Sarıyer, Bahçelievler, Bağcılar, Bakırköy, Bayrampaşa, Esenler, Eyüp, Fatih, Gaziosmanpaşa, Güngören, Zeytinburnu.
Please indicate "iş yeri/working space" while you share your delivery information in address type box.
Deliveries are on each Tuesday and Wednesday.
Your meal kit will be delivered to you at your address in the day and time period you selected at the beginning of the subscription.
We are cooperating with Scotty for meal kit deliveries.
The ingredients contained in the meal kits are supplied daily and are not stored. Thanks to our special package with isolation, all the ingrediends will reach you fresh and chill.
To apply changes on the delivery date and address, you can write us via Live Support or contact us at 0216 5745574.
Recipes, Ingredients, Packaging, Plans
According to your plan choice, there are all the ingredients*, 3 recipe cards of 3 meals, some materials to help in the preparation and cooking, and more... *except salt, pepper and oil
We send you all the ingredients you need, except salt, pepper and olive oil and kitchenware (pots, pans...)
Our recipes are created by our culinary team and checked by the nutritionists.
Although the degree of difficulty in itself varies, all recipes are practical and easy to apply to everyone.
Our recipes are renewed every week. It will take more than 1 year for you to eat the food you eat once.
The information provided by our nutritionist about the nutritional values of portions is available on the page of the relevant recipe.
We recommend that you make the recipes within 1 week and consume the ingredients.
We have vegetarian plan for you.
We are working on it. So stay tuned ;)